Terms of service

Terms of service – last updated: 17 September 2026

1. Scope and provider

These terms apply to the use of the redeemoid platform and all contracts concluded through it. redeemoid is not a company of its own; your contractual partner is

Daniel Kurdoghlian – Pushing Pixels
Malmögasse 16
1100 Wien
Österreich
E-Mail: office@redeemoid.com
Web: pushingpixels.at

("we") and its users ("you"). Deviating terms only apply if we expressly agree to them in writing. For fans who only redeem codes, sections 6, 9 and 12 to 14 apply accordingly.

A "consumer" in these terms is anyone not acting in the course of their business (§ 1 Austrian Consumer Protection Act, KSchG). Provisions that only apply to consumers or only to businesses are marked as such.

2. Services

redeemoid enables creators to distribute digital content (e.g. music, books) through download codes. In particular we provide:

• uploading a file and creating code packages,
• generating the chosen number of single-use download codes,
• exports of the codes (CSV, Excel, printable cards as PDF),
• redeeming the codes on redeemoid and through an embeddable widget, and downloading the file within the displayed limits (currently up to 5 downloads within 72 hours of the first redemption),
• statistics, notifications and a partner program (section 10).

Codes work as long as the package is active, not locked and within its validity period. We aim for high availability but do not guarantee uninterrupted access; we announce maintenance where possible.

3. User account

An account with a confirmed email address is required to create packages. Your details must be true and you must keep your login credentials secret. You must be at least 18 years old or act with the consent of your legal guardian.

4. Conclusion of contract

The presentation of packages and prices is not yet a binding offer. By clicking "Pay securely with Stripe" or "Get codes for free" you make a binding offer to buy the respective package. The contract is concluded when the payment is confirmed (for free packages when the package is released) and we start generating the codes; you receive a confirmation by email. We do not store the contract text separately; the essential details are in the confirmation and in your account.

5. Prices and payment

The prices shown at checkout apply. All prices are final prices including statutory VAT. Payment is made in advance through our payment provider Stripe using the payment methods offered there; you receive the invoice by email. Coupons and discounts only apply to the stated extent and period and cannot be exchanged for cash. The first small package may be free if the conditions shown at checkout are met.

6. Creators' obligations and content

You are solely responsible for the files, package names, descriptions and card designs you upload. You warrant that you hold all necessary rights (in particular copyrights, related rights and trademarks), that the content is not unlawful and that it contains no malware. You indemnify us against third-party claims based on a breach of these obligations, insofar as you are at fault.

We are not obliged to review content in advance. If we become aware of unlawful content or a breach of these terms, we may lock the affected package. There is no refund for a lock caused by your fault.

Towards fans you are responsible for whatever you issue the codes for (e.g. the sale of an album); we only provide the technical redemption and download.

7. Right of withdrawal for consumers

Withdrawal information

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Daniel Kurdoghlian – Pushing Pixels, Malmögasse 16, 1100 Wien, Österreich, email: office@redeemoid.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. by email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract. On withdrawal the package is locked and its codes can no longer be redeemed.

Early expiry of the right of withdrawal

At checkout you can expressly request that we start generating the codes immediately and acknowledge that you lose your right of withdrawal once the contract has been fully performed. The right of withdrawal expires as soon as the codes have been completely generated and provided (§ 18(1)(1) Austrian Distance and Off-Premises Contracts Act, FAGG). We confirm this in the order confirmation email.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Daniel Kurdoghlian – Pushing Pixels, Malmögasse 16, 1100 Wien, Österreich, email: office@redeemoid.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ____________
Ordered on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________

(*) Delete as appropriate.

8. Refunds and chargebacks

If a payment is refunded or charged back through the payment provider, we lock the affected package. If a chargeback is unjustified and decided in your favour, we lift the lock.

9. Obligations when redeeming

Codes may only be redeemed with a code obtained legitimately. Automated guessing of codes, circumventing download limits or rate limits and any disruption of the platform are prohibited. We may block access that violates this.

10. Partner program

• If someone signs up through your personal referral link and buys a paid package, you receive a commission of 10 % of the amount paid (in euros).
• Commissions become payable 120 days after the purchase. If the payment is refunded or charged back, the commission lapses.
• You can request a payout once your available balance reaches 50 euros; we pay to the account you specify. You are responsible for taxes on commissions.
• Self-referrals (e.g. through a second account), misleading advertising, spam and paid ads on the brand "redeemoid" are not allowed; commissions from such referrals lapse.
• We may change or end the partner program with one month's notice; commissions already earned are not affected.

11. Term, termination, deletion

The account runs for an indefinite period. You can terminate it at any time by email; we then delete it together with its packages and files unless statutory retention obligations apply. After deletion the codes can no longer be redeemed – inform your fans in good time. We may terminate the contract with three months' notice to the end of a month; the right to terminate for good cause (e.g. serious breaches of section 6 or 9) remains unaffected. If the contract ends for a reason you are not responsible for, we refund an appropriate share of the price for packages whose validity period is shortened as a result.

12. Warranty and liability

Statutory warranty applies to consumers. We are liable without limitation for damage caused intentionally or by gross negligence and for personal injury. For slight negligence we are not liable towards businesses; towards consumers, liability for slight negligence is excluded except for personal injury and damage to items we have taken over for processing. Please always keep your own backup of uploaded files. Mandatory statutory liability, in particular under the Product Liability Act, remains unaffected.

13. Changes to these terms

We may change these terms for objectively justified reasons (e.g. new features or a changed legal situation). We inform you by email at least one month before the changes take effect. If you do not object within this period, the changes are deemed accepted; we point out this consequence in the notice. Towards consumers this does not apply to changes of the main services or of prices of packages already purchased. If you object, both parties may terminate the contract as of the date the change takes effect.

14. Governing law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules. For consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence. For disputes with businesses, the competent court in Wien has exclusive jurisdiction. For claims against consumers, § 14 KSchG applies.

15. Final provisions

Should individual provisions be invalid, the validity of the remaining provisions is not affected. The contract language is German; this English translation is for information only.